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Dear Valued Guest,


A very warm welcome and thank you for choosing Shangri-La Chiang Mai.

Now and always, your comfort and wellbeing is of utmost importance to us. While we remain committed to delivering the standard and experience you have come to expect from Shangri-La Chiang Mai, we seek your kind understanding and patience as we introduce the below additional precautions. These measures supplement our already rigorous hygiene and safety standards and are intended to provide you with further peace of mind during your stay with us.

  • Kindly refer to our microsite for any basic information you may require (ie. In-room dining menu, TV channels, directory), or should you wish to engage into a live chat with one of our colleague from the guest service center.

  • Please refer to the list displayed in your room for in-room amenities and mini-bar items which are available on request.

  • The option of contactless delivery for guestroom services is available on request – please inform our staff if you prefer to have your in-room dining or room amenities placed in front of your guestroom door for easy retrieval.

  • Our room attendant will only conduct housekeeping service in your absence.

  • Turndown service for guestrooms is currently available only on request.


Be kindly advised that some of our facilities might be temporarily closed until further notice (you may refer to the selected sections for more details). A la carte menu is available every day from 7am to 11pm in our Lobby Lounge (lobby, level 2) and China Kitchen is open every Wednesday to Sunday from 11:30am to 10pm. The health club is open daily from 8am to 8pm and swimming pool from 8am to 7pm.

We sincerely apologize for the inconvenience caused. Rest assured we will continue to remain vigilant and act in the best interest of our guests and colleagues when it comes to providing a healthy environment for all to enjoy.

If there is anything else we can do to make your stay even more comfortable, please dial extension “0” and our team will be glad to assist you.

Wishing you and your loved ones continued good health.


Yours sincerely,

The Management Team

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